How Transformational Collaboration Will Change the Way We Work Together
Collaboration is at the root of many successful business ventures. But poor, or inefficient, collaboration can cause delays and missed opportunities.
In today’s hyper-connected environment, this is especially true. When employees’ styles and tech preferences vary across an organization, and departments stick with their own siloed systems, confusion and miscommunication reign. Multiple systems complicate internal messaging. Misaligned tech infrastructure causes hiccups in the pipeline. This fragmented collaboration could be holding you back from gaining a competitive edge
Collaborative systems need to be flexible, agile, and scalable. Data-driven collaborations enable companies to speed up internal decision-making and respond to market demands with more innovative products.
Transformational collaboration is total connection in the age of hyper-connectivity. Built on cloud-based technology, it enables enterprises to make quick and secure connections within the organization and between external partners. Cloud-based connectivity facilitates information availability on any device, so that it can easily be shared among team members, partners, suppliers and customers. Organizations acquire more agility as new team members have instant access to the necessary information.
So, what are effective companies doing to make collaboration more efficient and effective?
Choosing the right collaboration platform and tools are a start. Here, we’ll look at some of the key ingredients to adopt in the age of transformational collaboration.
Choosing a collaboration platform
A company-wide collaboration platform adds broad social networking capabilities to work processes. Within a unified digital workplace, this means efficient communication across the board. Designed with maximum interoperability in mind, platforms allow companies to react in near-real time to opportunities.
A platform should be accessible on desktop as well as mobile devices. Ideally, video, content management, messaging, shared workspaces, webcasting and other tools within the system work together seamlessly. Systems are ready to connect with other tools and platforms outside of your company’s network and integrate with new systems when necessary, i.e. for new collaborations or a merger. Everyone in your enterprise can access all the collaboration, sharing, and communications tools in use, as well as to secure flows of data and information as needed.
Collaboration software is proliferating like wildfire. Finding the right tool practically requires its own tool.
When shopping for a collaboration tool, identify your needs and look for one with multiple functions rather than one service. This can cut down on time spent flipping between tools, and a streamlined cost structure. At the same time, check for tools that seamlessly integrate with your other apps and software.
Ease-of-use is another factor; intuitive interface and easy navigation wins out over complicated and time-consuming nearly every time. Cloud-based tools have the widest range of features and are easily accessed. Check on privacy options to ensure you are able to keep conversations in-house if necessary.
Company culture and customer-experience
Less ballyhooed but just as important as digital platforms and tools, company culture also determines the success of your transformational collaboration efforts.
Encourage workers to engage to co-create. Facilitate the sharing of ideas across departments and functions. Collaboration tech that meshes with a healthy, sharing culture, and vice versa, will ensure your company receives maximum ROI on both.
The ability to deliver outstanding customer experience is another feature of transformational collaboration. What is the marker of success for collaboration? Will it benefit customers? How can it be optimized, updated, and improved? These questions are behind successful CX-driven collaborations.
Looking ahead, we can see that we will continue to see a growth in collaborative platforms, tools, and opportunities. The more effectively your enterprise can leverage the first two will determine how well you can take advantage of the third.
Keep your business connected with a seamless communications experience
Give your teams access to the communications tools they need, wherever they go. Bell Total Connect just launched with a new cutting-edge collaboration tool. Offering a hosted IP telephony and unified communications service, it combines the reliability and security of an on-premises voice system with the flexibility and scalability of the cloud. That means you get crystal-clear voice quality – plus a full range of messaging, collaboration and conferencing tools accessible from your desk phone, computer or smartphone. Visit Bell’s solution page to learn more.